Refund Policy
All online orders are final once submitted. Orders cannot be canceled, modified, or changed after checkout has been completed. Please review your order carefully before confirming your purchase, including items, quantities, shipping information, and payment details. If you have questions about a product prior to placing your order, we encourage you to contact us for assistance. We do not offer refunds or returns for products purchased from third-party retailers. Please contact the store where the product was purchased, as return policies are set and managed by each retailer.
We only accept returns or exchanges when products arrive defective:
- Damaged or Defective Goods: If your shipment arrives with a defect notify us within 7 business days of receipt.
- Order Discrepancy: If items received do not match your purchase order (wrong SKU, quantity, or product), claims must be submitted within 7 business days.
A note on efficacy: Everyone’s experience with CBD and THC is unique, and there’s no one-size-fits-all reaction. As our products haven’t been evaluated by the FDA, we can’t make any claims about specific benefits.
Packages with SavedBy Protection
With SavedBy Package Protection, we've got your back when it comes to shipping, so you can relax and enjoy your Upstate Elevator order without worry!
If your package gets damaged, lost, or stolen, SavedBy makes it easy to file a claim and get your product replaced—completely free of charge! Just be sure to add it to your order before you check out, and we’ll take care of the rest.
Packages without SavedBy Package Protection
We take great care in packaging and shipping your order. However, once your package is handed off to USPS or UPS, we have no control over how it is handled in transit. For added peace of mind, we highly recommend adding SavedBy Package Protection to your order. If you did not purchase SavedBy Protection at checkout, we regret that we cannot offer refunds or replacements for lost, stolen, or damaged packages caused by the carrier.
If you did not purchase SavedBy Package Protection and your package was lost, stolen, or damaged in transit, you will need to file a claim directly with the shipping carrier.
Cancellation Policy
All online orders are final once submitted. Orders cannot be canceled, modified, or changed after checkout has been completed. Please review your order carefully before confirming your purchase, including items, quantities, shipping information, and payment details. If you have questions about a product prior to placing your order, we encourage you to contact us for assistance.
High demand may cause certain items to sell out. If this happens, we’ll email you immediately. If the item is out of stock and won't be restocked, it will be canceled. You won’t be charged for the item or any related taxes or shipping fees, though a temporary authorization may appear on your credit card. For more details on returns and refunds, please see our returns policy.
Subscriptions
You can cancel your subscription at any time before your next order is processed. Once an order has been processed and shipped, it cannot be canceled. When you purchase a subscription, you’ll receive repeat deliveries based on the frequency and duration you select. Your payment details are stored securely, and you’ll be charged for each shipment unless you choose to pay in advance.
