Shipping Policy
At Upstate, we’re all about getting your order to you as fast as possible! During checkout, you’ll pick the shipping method that works best for you, and the shipping and handling charges will be clearly listed. Shipping costs depend on what’s in your order and which shipping option you choose, but don’t worry – we’ll calculate your total shipping charges right before you complete your purchase!
We’re excited to offer free shipping to all states in the contiguous U.S. on orders over $100! For orders under $100, we’ve got a flat $6.99 shipping rate for wellness products and $9.99 shipping rate for beverage products. Please keep in mind, not all products are available in every state, so be sure to check the product pages for availability in your location. UPS 2nd Day Air Shipping is available for expedited shipping and an additional fee.
Shipping rates are based on your order subtotal, excluding taxes and any discounts from promo codes you apply during checkout. While we can deliver to P.O. Boxes, a physical address is always preferred to make sure your goodies arrive smoothly! Shipping is available exclusively within the continental United States. Orders placed with delivery addresses outside of this region cannot be fulfilled.
Order Processing Times:
We do our best to get every order shipped within 24 business hours. We ship orders Monday through Friday. Orders placed on Saturday and Sunday are shipped on the following business day.
Packages with SavedBy Protection
With SavedBy Package Protection, we've got your back when it comes to shipping, so you can relax and enjoy your Upstate Elevator order without worry!
If your package gets damaged, lost, or stolen, SavedBy makes it easy to file a claim and get your product replaced—completely free of charge! Just be sure to add it to your order before you check out, and we’ll take care of the rest.
Packages without SavedBy Package Protection
We take great care in packaging and shipping your order. However, once your package is handed off to USPS or UPS, we have no control over how it is handled in transit. For added peace of mind, we highly recommend adding SavedBy Package Protection to your order. If you did not purchase SavedBy Protection at checkout, we regret that we cannot offer refunds or replacements for lost, stolen, or damaged packages caused by the carrier.
If you did not purchase SavedBy Package Protection and your package was lost, stolen, or damaged in transit, you will need to file a claim directly with the shipping carrier.
